FAQs
Are your rates per room or per person?
All of the rates you see on our rates page are per room.
Are guests allowed in my room?
Of course.
How long can guests stay?
There is no problem if your guest stays over for a few nights; the Management needs to be informed of the guest’s details for longer stays since, although there are no extra charges, we are obliged to register them.
Where can I park my car?
Our apartment block has 8 parking spaces outside, which can be rented at 150.00 FRS per month. Alternatively, there is always a good number of parking spaces to be found in the streets in the immediate vicinity.
What is the minimum amount of time for serviced apartment rental?
In general, we rent our rooms for a minimum of three months; however, it is possible to agree packages for week-long stays. Contact us and we will find the best possible solution for your accommodation needs.
How far are the apartments from any bus stops?
We are 50 metres from the nearest bus stop.
How far is Lugano railway station?
The apartments are about 2 km from the railway station and are is easily reached by the city buses as well as by the funicular railway leaving from the station.
Is there an internet connection?
Yes. Guests can connect to our WI-FI network, free of charge.
Will I be charged separately for lighting, electricity, water or heating?
Absolutely not! These costs are included in the room rate.
Is it possible to smoke in the rooms?
We have rooms for smokers and non-smokers. When you book a room, remember to state whether you require a room for smokers or non-smokers and we will be happy to accommodate you.
Is there a security camera service inside the building?
Of course. For the safety of guests, the common areas have video surveillance 24 hours a day.
Can I keep pets in my room?
As a rule, we allow guests to keep a cat or dog in their room provided that these do not disturb other guests and with prior permission from the Management.
Can I cook in my room?
We have rooms with or without kitchenette. Rooms with kitchenette (recently renovated) cost just 100 FRS more per month (see rates). You may, in any case, use your own electric cooking ring or microwave oven in rooms without kitchenette.
If I don't wish to eat in my room, is there anywhere economical in the vicinity?
Of course. The Florean patisserie, which is in the same building as the serviced apartments, offers a fixed price, quality lunchtime menu and the costs are very reasonable.
Do the serviced apartments have TV?
Naturally. All rooms have cable TV with 30 channels. The service is included in the price of the room.
What is the difference between renovated and non-renovated rooms?
The serviced apartments are gradually being renovated, meaning that the existing carpets are being replaced with designer flooring in solid oak, and stylish kitchenettes. In other words, non-renovated rooms have fitted carpet in place of oak flooring; they have no kitchenette and the furnishings are less modern in style. The difference in the monthly rental rates for a renovated and a non-renovated room is 100.00 FRS (see rates).
Is breakfast included in the rental price?
Breakfast (which is available at the Florean patisserie, next door) can be included in the rental price if you prefer this option (see rates).
Is there a post office in the vicinity?
Of course. There is a post office is in the same complex.
Is there a laundry?
Yes. Inside the building is a coin-operated launderette (with dryer).
I didn't find the answer I was looking for, where else can I look?
We have included the most frequent questions and their answers on this page. If you have any other questions, please contact us at the following numbers: +41 (0)91 976 1719 / +41 (0)79 937 8061.